Community Operations Certification
The credential that says your team runs the standard.
COC is a six-week, cohort-based certification for community managers and regional leaders in manufactured housing, multifamily, RV, and single-family operations — built from the curriculum Christopher Love runs across a 58-community portfolio.
Curriculum
Six weeks. Zero tribal knowledge.
Week 1
Fair Housing & Compliance Foundations
Protected classes, reasonable accommodations, assistance animals, advertising rules, and the enforcement landscape — with real 2026 DOJ cases.
Week 2
The Walk Standard
Property, violation, move-in/move-out, make-ready, and due-diligence walks. Photo documentation that holds up in an audit.
Week 3
Collections & Resident Communications
Delinquency cadences, notice accuracy, AI-drafted compliant resident communications, escalation discipline.
Week 4
Make-Ready & Maintenance Operations
Turn-time benchmarks, vendor accountability, inspection completion, and owner-tour readiness.
Week 5
Audits, Scoring & Corrective Action
Running the OPERA360 audit standard, scoring your own property, and closing corrective actions on deadline.
Week 6
Capstone & Certification Exam
Full simulated community audit plus the proctored COC exam. Passing managers carry the credential.
Sample the Exam
Five questions from the COC item bank. How would your managers score?
1. A resident with a mobility impairment requests a ground-floor unit. Several are available. What do you do?
2. Which of these is a protected class under the federal Fair Housing Act?
3. How often should your community complete a documented violation walk?
4. A prospect asks, 'Is this a safe neighborhood?' The compliant response is to…
5. A structured 30/60/90-day onboarding program exists primarily to…
Cohort One Pricing
Certification pays for itself in one avoided complaint.
One fair-housing defense runs $50K–$200K+. One manager replacement runs $27K–$110K. Cohort one pricing is deliberately small against that math.
Frontline COC
$249
per manager · one-time
- 6-week cohort curriculum
- Fair-housing & compliance core
- Proctored certification exam
- Digital credential + registry listing
Regional Advanced
$599
per regional manager · one-time
- Everything in Frontline COC
- Portfolio audit leadership
- Corrective-action program design
- AI Regional Manager mastery
- 1:1 capstone review with faculty
Portfolio Cohort
$1,999
up to 12 seats · one-time
- Private cohort for your organization
- Your SOPs built into the curriculum
- Property operational score included
- Executive results briefing
Enroll
Cohort one is limited by design.
We cap enrollment so every capstone audit gets a real review. Waitlist members get first access, launch pricing locked, and a free portfolio readiness checklist.